PRIVACY POLICY

Our privacy policy

This is the privacy notice of Computers DotCom Limited. In this document, “we”, “our”, or “us” refer to Computers DotCom Limited – registered company number 03857452 who’s registered office is at 6 Edison Road, Churchfields, Salisbury, Wiltshire, SP2 7NU.

Introduction

1. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
2. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately and contact us to stop using or storing your data that we have no legal right to.
3. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.
4. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
5. Our policy complies with UK law accordingly implemented, including that required by the UK General Data Protection Regulation (UK GDPR).
6. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org
7. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through any of our website(s) laid out below.

The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

1. Information we process because we have a contractual obligation with you
When you buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
1.1   verify your identity for security purposes
1.2   sell products to you
1.3   provide you with our services
1.4   provide you with suggestions and advice on products, services and how to obtain the most from using our website and other mediums of contacting you – letter, post, text, phone or email
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2. Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our products and services, you provide your consent to us to process information that may be personal information.
Wherever possible, we aim to obtain your explicit consent by using our website, you signify your acceptance of the use of cookies on our website, as set out in the ‘Cookie Policy’ which can be found in Appendix A of this document and under the ‘Privacy Policy’ on our website(s). If you do not accept the use of cookies on this website(s) as described, please stop using the website or disable the relevant cookies. Your continued use of the web site following the posting of changes to the cookie policy will mean that you accept these and any other changes made to process information.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply or if you leave your contact details for a return call.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us by contacting us on 01722 343640. However, if you do so, you may not be able to use our website or our services further.

3. Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.

Specific uses of information you provide to us
4. Reviews on our website
Our website(s) can hold reviews about the product or service you have purchased with a view to that information being read or used by other people these will be sent directly to Juliet
We do not specifically use this information except to allow it to be displayed on our website.
We do store it, and we reserve a right to use it in the future in any way we decide.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete your review with your personal information that you have posted. You can make a request by contacting us on 01722 343640

5. Information relating to your method of payment
There is no payment taken through our website and payment will only be taken via other methods which are dealt with directly through us – terms and conditions of these will be available from us on request.

6. Complaining
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

Use of information we collect through automated systems when you visit our website

Cookie Policy

Effective Date: 11-Nov-2024
Last Updated: 11-Nov-2024

What are cookies?

How do we use cookies?

Types of Cookies we use

Manage cookie preferences

Cookie Settings

Cookie Policy Generated By CookieYes – Cookie Policy Generator.

Disclosure and sharing of your information
9. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
No such information is personally identifiable to you.

10. Credit reference
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money. No information will be taken from our website(s)

11. Data may be processed outside the European Union
Our websites are hosted in UK and our data is retained within the UK.
We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.
Accordingly, data obtained within the UK or any other country could be processed outside the European Union.

Access to your own information
12. Access to your personal information
12.1   At any time you may review or update personally identifiable information that we hold about you, by contacting our Customer Controllers, you will be asked to verify your identity.
12.2   To obtain a copy of any information that is not provided on our website you may send us a request by contacting us on 01722 343640.
12.3   After receiving the request, we will tell you when we expect to provide you with the information, and whether there is any fee applicable.

13. Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact us on 01722 343640.
This may limit the service we can provide to you.
14. Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters
15. Use of site by children
15.1   We do not sell products or provide services for purchase by children, nor do we market to children.
15.2   If you are under 16, you may use our website only with consent from a parent or guardian

16. How you can complain
16.1   If you are not happy with our privacy policy or if you have any complaint then you should tell us by email. Our address is; Computers DotCom Limited, 6 Edison Road, Churchfields, Salisbury, Wiltshire, SP2 7NU.
16.2   If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
16.3   If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/

17. Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
17.1   to provide you with the services you have requested;
17.2   to comply with other law, including for the period demanded by our tax authorities;
17.3   to support a claim or defence in court.

18. Compliance with the law
Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we would like to hear from you.
However, ultimately it is your choice as to whether you wish to use our website and provide information that we may be able contact by using your personal data.

19. Review of this privacy policy
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.
If you have any question regarding our privacy policy, please contact Computers DotCom Limited, 6 Edison Road, Churchfields, Salisbury, Wiltshire, SP2 7NU.

Version History
V3 – CDC Privacy Policy 19th Jun 2024